This Privacy Policy explains how 10 win collects, uses, stores, and protects the personal information of players in the Philippines. By registering and using our platform, you agree to the practices described here. If you have any questions about your data, please reach out to us at the contact email listed in the footer of this page.
Collected when you sign up
When you create an account on 10 win, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are a real person aged 21 or above, as required for online gaming platforms serving the Philippines. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. We may also ask for a government-issued ID during the verification process to comply with applicable regulations. All registration data is stored securely and accessed only by authorised personnel within the 10 win team.
Collected during deposits and withdrawals
To process deposits and withdrawals in Philippine pesos (PHP), 10 win collects payment-related information such as your GCash or Maya account details, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive payment credentials on our servers. Payment data is processed through secure channels and retained only for as long as required by financial regulations applicable in the Philippines. Transaction records may be reviewed by our compliance team to detect and prevent fraud or money laundering activity. If you have questions about a specific transaction, you may contact our support team using the email address in the footer of this page.
Collected automatically as you use the platform
As you browse and play on 10 win, we automatically collect data about your activity, including the games you play, the bets you place, session duration, device type, operating system, and IP address. This data helps us improve the platform experience for Filipino players and identify any unusual or potentially harmful patterns of use. Usage data is also used to personalise your experience, such as surfacing games or features that match your preferences. We do not use this data to build profiles for sale to advertisers or third-party marketers. You can review your activity history at any time by logging into your account.
Collected when you contact us
When you reach out to the 10 win support team via email or any in-platform messaging feature, we retain a record of that communication, including the content of your messages and any attachments you provide. These records are used solely to resolve your query, improve our support processes, and maintain an accurate history of your interactions with the platform. Communication records are not shared with third parties except where required by law or to resolve a formal dispute. We aim to respond to all support enquiries within a reasonable timeframe. If you would like a copy of your communication history, you may request it by contacting us at the email address listed in the footer.
All personal data collected by 10 win is stored on secure servers with access controls, encryption at rest, and regular security audits. We apply industry-standard security practices to protect your information from unauthorised access, disclosure, alteration, or destruction. Passwords are hashed and never stored in plain text, and all data transmissions between your device and our platform are encrypted using HTTPS. Our security team monitors the platform continuously for suspicious activity and responds promptly to any potential threats. In the unlikely event of a data breach that affects your personal information, we will notify you as required by applicable regulations in the Philippines.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by financial, legal, and regulatory obligations applicable to online gaming platforms in the Philippines. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request the deletion of your account and associated data at any time by contacting our support team, subject to any legal retention requirements that may apply. Anonymised and aggregated data may be retained indefinitely for analytical and platform improvement purposes. We do not retain payment credentials beyond the period required to process and verify your transactions.
Request a copy of the personal data we hold about you at any time.
Ask us to correct any inaccurate or incomplete personal information.
Request removal of your data, subject to legal retention requirements.
Object to certain types of data processing, including direct marketing.
Contact us at the support email in the footer of this page.
10 win does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools, but only to the extent necessary for those services to function. All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws and our own data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. Any such disclosure will be limited to the minimum information necessary to satisfy the legal obligation.
10 win uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players in the Philippines interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional cookies, such as those used for analytics or personalisation, may be managed through your browser settings. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on our platform. By continuing to use 10 win after being informed of our cookie practices, you consent to the use of essential cookies as described in this policy. For more information on managing cookies, please refer to your browser's help documentation.
Check our FAQ for quick answers, or log in to manage your account and data preferences. New to 10 win? Register for free and start playing today.